- This event has passed.
Developing a client journey and voice of the customer program workshop
September 3 @ 8:30 am - 4:15 pm AEST
FREE
Join our free Developing a client journey and voice of the customer program workshop.
The morning session will take you through steps to develop a customer experience journey map to help you understand the pain points and moments that matter for your clients.
In the afternoon you will walk through a practical guide to developing a comprehensive Voice of the Customer program. These sessions will provide practical tools and templates to assist your organisation to identify actionable improvement opportunities